Frequently Asked Questions

Who can use the Wyoming Relay Health service?
Any established patient who sees a doctor that is using RelayHealth may use the service. Some patients with health plan coverage can enjoy webVisits® (online consultations with your doctor) as a covered benefit. You may be responsible for the webVisit co-pay or charge as determined by your physician.

How do I get started?
Click on the "Register as a New User" buttons on the left or go to www.relayhealth.com and click "Register as a New User."

How do I know if my doctor uses Wyoming Relay Health?
Visit www.relayhealth.com and click Find Your Doctor to view the list of participating providers. If your doctor is not participating, ask them about it or check back soon to watch for them to join. Physicians are added regularly.

How do I select a physician who uses Wyoming Relay Health?
Visit www.relayhealth.com and click Find Your Doctor to view the list of participating providers. To use RelayHealth, you must have an existing relationship with a physician using RelayHealth. If want to change to a new physician who uses RelayHealth, you must schedule an in-office visit before communicating with them online. Physicians are added regularly.

How much does it cost to communicate with my physician online?
If webVisits are a covered benefit of your plan, and your plan requires a co-pay for a typical office visit, you may be responsible for a co-pay amount for a webVisit. If your plan does not cover webVisits, the cost is determined by your doctor and will be communicated to you before you begin the webVisit. There is no other charge for any other RelayHealth service.

Why should I use a webVisit?

• Communicate with your physician about non-urgent symptoms when it’s most convenient for you
• Accessible from anywhere with an Internet connection
• Skip unnecessary office visits and avoid telephone hassles
• Use the webVisit to guide you through a dynamic medical interview, which builds a concise message to your doctor. You will receive a response from your provider online.
• You can access sent and received messages at any time for easy, online reference
• RelayHealth has stronger privacy and security compared to regular e-mail or the telephone

Is my privacy protected?
The RelayHealth service is completely secure and HIPAA compliant. Encryption technology and a stringent privacy policy protect your personal information more securely than either the telephone or regular e-mail. Your information is only accessible by you, your doctor, and your doctor’s authorized staff.

I still have questions about this program
Contact our partner, RelayHealth, for more details: info@relayhealth.com or 866-735-2963.